If you are offboarding, Jiminny allows you to download your calls during the unfortunate time of your departure. We do have a few simple steps in place to enable this process to be smooth for you!

Following your request for calls:
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1. We'll send you a ".CSV" file with the download links
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2. We'll deactivate your Jiminny users at the end of the signed agreement, nevertheless, you will 100% be given 30 days addition to provide you with the much needed time to download your calls 😊
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3. Once the calls have been downloaded, we'll be able to close your account for you.

Note: If your call volume is exceptionally high, you may need to use the customer API to extract your calls. We will assist you with this.