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App Overview
Cloud Call is a center software trusted by teams all over the world. You can set it up and integrate it with your CRM.
With CloudCall your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge to your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
Creating an API License Key
To find your API key in Cloudcall, log into your admin account and look under integrations.
For application name, you can put 'Jiminny'
Tick 'expires never'
The API Key, email, password and company name then need to be shared with Jiminny to complete the integration.
Installation
The Admin of the organization in CloudCall is the one who should install it.
We'll need the following information to be able to complete the integration;
Cloud Call Username (Email)
Cloud Call Password
LicenseKey
Team Name
User Mapping
IMPORTANT: the phone number associated with the user in CloudCall must match the phone number for the user in Jiminny. This is found in their profile in Jiminny. This is necessary in order for us to pull in the call recordings associated with the user from CloudCall into Jiminny, and for the integration to work properly.
Key Benefits
All the calls will be imported within five minutes of them taking place. Isn't that amazing? 🚀
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.
FAQs
Which calls do we pull in?
Once the CloudCall Integration is connected, Jiminny will start to import all calls made in CloudCall by active Jiminny Users.
Calls should be imported and processed in Jiminny approximately 5 minutes after the call has ended in CloudCall.
Which calls don't we pull in?
Those where the user doesn’t exist in Jiminny
Those where the number is not listed under the Jiminny integration in CloudCall
What if my calls are not pulling into Jiminny?
Please check if your email with CloudCall matches the email you are currently using with Jiminny. We'll need both emails to match for us to be able to pull your calls through. If your email being used in CloudCall is different to the one in Jiminny, then you'll be able to go onto profile in Jiminny, then under "Secondary email" you can enter the second email to enable Jiminny to sync and pull in your calls.
