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Overview of the dialer:
Turbocharge your outbound calling. Auto-dial up to ten phone numbers in parallel, while AI Human Voice Detection makes sure you’re always connected with live prospects picking up the phone.
With Kixie Dialer your conversations will be automatically imported into Jiminny where they will be transcribed and analyzed. You will be able to search, listen and share knowledge with your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
Setup type:
You should navigate to Settings > Organization > Integrations and Install Hubspot dialer.
You should complete the authorization flow so that Jiminny has the required permissions to pull calls from Hubspot.
Prerequisites:
To pull and process calls your Kixie admin should enable the dialer Hubspot integration to send call tasks to Hubspot as engagements.
Kixie <> Hubspot app should be installed https://ecosystem.hubspot.com/marketplace/apps/kixie
The calls should have a proper recording download link in Hubpost like https://calls.kixie.com/123456789-4e4d-40h3-o534-281f928ad485.wav which is not password protected.
Installation:
Ask your Hubspot admin to install the dialer for you from the Integrations page.
Activity types:
Jiminny pulls activity types from Hubspot engagements. For Kixie dialer calls if the type is set in Hubspot and the team has it in their Playbook it will be added to Jiminny as well
Key Benefits:
All the calls will be imported within fifteen minutes of them taking place. Isn't that amazing? 🚀
It will increase visibility as each member of the team will be able to find the exact key moment in the call in seconds to pinpoint coaching moments. 🔥
You will be able to leave feedback throughout any playback, share specific key moments with the team and much more.
FAQs
Which calls do we pull in?
Once the Kixie Hubspot Integration is connected and the dialer is enabled, Jiminny will start to import all calls made in Kixie by active Jiminny Users.
Calls should be imported and processed in Jiminny no later than 15 minutes after the call has ended in Kixie.
Which calls don't we pull in?
Those where the user doesn’t exist in Jiminny or doesn't have a recorder role.
Inbound voicemails will not be pulled due to Hubspot not supporting their format.
What if my calls are not pulling into Jiminny?
Please check if your email with Kixie matches the email you are currently using with Jiminny. We'll need both emails to match for us to be able to pull your calls through.
If your email being used in Kixie is different to the one in Jiminny, then you'll be able to go onto your profile in Jiminny, then under "Secondary email" you can enter the second email to enable Jiminny to sync and pull in your calls.