Custom Vocabulary helps improve transcript accuracy by teaching Jiminny the specific words your team uses in calls.
Sales conversations often include product names, company names, competitor names, or industry terms that may not always appear correctly in transcripts. By adding these words to Custom Vocabulary, you help Jiminny recognise them and display them correctly.
Where to find Custom Vocabulary
To manage your vocabulary, go to Organisation Settings → Vocabulary.
Here you will see a list of all vocabulary terms added to your organisation.
The table shows:
Term - The word or phrase you want Jiminny to recognise.
Languages - The languages where the word may appear in conversations.
Misspelled as - Different ways the word may appear in transcripts.
You can sort the table by any column to quickly find terms.
Only Admins and Managers can add, edit, or remove vocabulary terms.
This helps ensure that important terms used across the organisation are managed consistently.
Adding a new term
Adding a term helps Jiminny recognise it correctly in future transcripts.
Go to Organisation Settings → Vocabulary
Click Add a term
Enter the term or phrase
Select one or more languages where the word may be spoken, or choose All Languages.
Add how this term gets misspelled for each language if needed in the Misspelled as
Click Save
Languages are listed in alphabetical order, making them easier to find.
Adding a term from the transcript
You can add vocabulary terms directly while reviewing a call. Either highlight an incorrectly transcribed word and select Add term to Vocabulary, or create a new term manually and enter the word yourself.
When you select a word from the transcript, it is automatically added to the Misspelled as field for the relevant language.
Complete the vocabulary details and save the term.
Note: Newly added terms apply to future activities only — the current conversation is not re-transcribed.
Managing vocabulary terms
In the Vocabulary table, you can quickly manage existing terms.
When you hover over a row, two quick action icons appear on the right side.
Edit - Allows you to update the term, change the languages, or modify the misspellings.
Delete - Removes the term from your vocabulary list.
Once a term is deleted, Jiminny will no longer use it to improve transcript recognition for future calls.
Tip: Only delete a term if it is no longer relevant for your team’s conversations.
When should you add terms
Custom Vocabulary is most useful for words that appear frequently in your calls, such as:
product names
company names
competitor names
internal tools or product names
industry terminology
acronyms used by your team
Adding these terms helps ensure they appear correctly in your transcripts. Keep the list focused on terms that come up frequently.
FAQ
1. Does Custom Vocabulary update past transcripts?
1. Does Custom Vocabulary update past transcripts?
No. Vocabulary terms improve transcripts for future calls after they are added.
2. Can I add multiple languages for a term?
2. Can I add multiple languages for a term?
Yes. Select all languages where the word may appear in conversations.
3. Do I need to add many terms?
3. Do I need to add many terms?
Only add words that are important for your conversations or often appear incorrectly in transcripts.