This article covers how to share a recording or a snippet of one, manage the exports you've made, what the recipient sees, and how to control who in your organisation can export recordings.
Sharing a recording
Open your call, select Share, and choose your preferred method:
Copy an export link — an externally facing link you can paste into an email or message. You control what the recipient can see on the page.
Send by email — if the meeting was synced to a calendar event, the email addresses of external attendees (anyone outside your organisation) auto-populate. Add as many recipients as you like, pressing enter between each, and include a note to give context or recap the call.
Share internally — send the recording to an individual, team or a channel over Slack or Microsoft Teams. Add a note for context. If you share to a public Slack channel, only registered Jiminny users can open the recording from there.
Note: If any email address is invalid, the export will not be sent.
Sharing a snippet
Rather than share a whole call, you can share just the part that matters. Create a Snippet by clicking and dragging over the relevant section of the Playback waveform, or by highlighting the text in the transcript. Drag either end of the Snippet to adjust its length, or select the scissors icon to create a 5-minute Snippet starting from that point.
Share a Snippet the same way you'd share a full recording — copy an export link, send by email, or share internally.
Note: if you share a Snippet with a teammate over Slack and they don't have Slack, it's sent to them by email instead.
To come back to a Snippet later, save it to a Playlist using the Add to playlist icon. See Organize Customer Calls into Playlists for more.
What the recipient sees
The recipient gets a secure link. When they open it, they see the video from the meeting.
You'll get an email notification when they open the link, so you know when your recording has been viewed. If you'd prefer not to receive these, turn them off under Settings > Notifications.
Managing your exports
You can view and manage every export you've made for a call, rather than creating a new one each time. Open your call, select Share, and open the list of exports for that call. If you haven't made any yet, the list will be empty.
For each export you can see:
how many times it has been viewed
the date it was created
when it expires, or whether it has already expired
whether it is a snippet, and its start and end time if so
From the same place you can:
Change the expiry — extend or shorten how long an export stays live, even if it has already expired
Copy the link — reuse an existing export instead of creating a new one
Delete an export — remove it so the link no longer works
Note: Exports are valid for one year by default. A change to an expiry takes effect straight away.
Controlling who can export recordings
Your administrator decides who can export recordings. Set this in Settings > Activity, where you can choose one of the following:
Organizer — the meeting organiser can export their own calls, along with Managers, Admins, and Owners
Team Members — anyone on your Jiminny Team can export calls
Everyone — anyone in the organisation can export calls
No one — exporting is turned off for everyone
Good to know
You can share a recording with any email address, including your own — useful for flagging a call you want to come back to.
FAQ
Do the people I send a recording to need a Jiminny account?
No. Anyone with the link can listen back from the portal.Can I control what an external recipient sees?
Yes. When you copy an export link, you can control what's visible on the page before you share it.How do I know if someone has watched the recording I sent?
You'll receive an email notification when they open the link to listen back. You can turn these off under Settings > Notifications.Can I change when an export expires after it's already expired?
Yes. Open the call's exports from the Share menu and update the expiry on any export, including ones that have already expired.Why didn't my export send?
Check that every email address is valid — if one is incorrect, the whole export request won't go through. If you can't see the Share option at all, your admin may have restricted exporting; see the section on controlling who can export above.Can I share just part of a call?
Yes. Create a Snippet by dragging over the Playback waveform or highlighting the transcript, then share it the same way as a full recording.What happens if I share a Snippet with a teammate who doesn't have Slack?
It's sent to them by email instead.Can anyone open a recording I share to Slack?
No. Only registered Jiminny users can open activity shared via Slack.