Jiminny automatically detects the language spoken in a call so the transcription and analysis can take place instantly. Your spoken languages are saved in your settings, so you and your team can review or update them anytime.
How to view and amend your spoken language settings:
Click on your avatar in the main menu and open the Profile settings.
On the bottom of the page you will find the section for 'LANGUAGES SPOKEN DURING CALLS'
Choose your 'Default Spoken Language' - this should be your primary language, the one you use in the majority of the calls.
Note: Your Default Spoken Language will also be used in cases when Jiminny is not able to detect the language spoken during the call.
4. Add the other languages that you use during your calls
Note: Make sure to list all the languages that you use in your calls. When Jiminny automatically detects the language in a call, it will only work within your selected languages.
5. 'Update' your profile setting to save your changes
How to change the detected language after the call:
If the language in a call is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language, you can reprocess the call from the Playback Page.
Access Your Recording: Navigate to the recording you want to update within the Jiminny platform.
Click on the 'More' menu under the waveform.
Select the 'Transcription' option and change the language
Some things to keep in mind:
Reprocessing can take up to 30 min, during which time the call is unavailable.
Transcribing the call in a different language is not translation.
After a call is reprocessed, Jiminny reapplies its analysis to the call, and related insights will be based on the new language.
FAQ:
Q: If I set only one language, will all calls be transcribed in that language?
A: Yes. If you only set one language, it will be used for all calls.
Q: Once I set a language, can it be changed?
A: Yes, languages can be changed at any time and the change will affect future calls. To change the language of a call that was already transcribed, see the section above.
Q: If I speak multiple languages, do I need to set all of them?
A: Yes, if you want transcripts in different languages, you need to set all languages that the you will be speaking. So, for example, if you speak Spanish and English, you'll need to set both of them in your Profile settings.
Q: If multiple languages are spoken in a call, which one will be transcribed?
A: The transcript will be provided in the language that was spoken for the majority of the call.
Q: Which languages are covered by the language detection ?
A: All supported transcription languages are covered by the language detection functionality. You can see the full list here.