Before you start: open Ask Jiminny Panorama and filter to your team's calls over the period you want to coach on.
Copy the text below and paste it into Ask Jiminny âŹď¸
Review how objections were handled across these calls, judging the quality of the handling rather than just listing the objections.
Structure the output as:
For each person, whether they acknowledged the concern before responding
Whether they answered it directly and accurately
Whether they checked the customer was satisfied with the answer before moving on
One specific coaching point per person, with a quote from their own calls
Finish with the single best objection response across all the calls, quoted, as a team example
Treat an objection as unresolved if the customer raised it again later in the call. Do not penalise a short response when the customer was clearly satisfied, and base every point on a quote rather than an impression. If none of the responses is strong enough, say so rather than promoting one.