Before you start: open the call you want to analyse and run Ask Jiminny on it.
Copy the text below and paste it into Ask Jiminny âŹď¸
Go through this call and pull out every concern the customer raised, explicit or implied, and how well each one was handled.
Structure the output as:
The concern in one line, and its category: product, pricing, timing, trust, support, implementation or other
The customer's own words, quoted verbatim, with the timestamp
Whether the CSM addressed it, partly addressed it or left it unanswered, and what they said
How much it threatens this customer's confidence in us: low, medium or high
Finish with the concern to follow up on first, and how to open that conversation
Only list concerns the customer voiced; where tone alone suggests one, label it as implicit and explain why. Quote the transcript with timestamps rather than paraphrasing, and if the customer raised no concerns, say so plainly.