Before you start: open the call you want to analyse and run Ask Jiminny on it.
Copy the text below and paste it into Ask Jiminny âŹď¸
Pull out how this customer describes their existing provider, tool or workflow, and the language that signals frustration, appreciation or a missing capability.
Structure the output as:
Their overall sentiment about what they use today: positive, neutral or negative
Their own words, quoted verbatim, with the timestamp
The themes those words fall into, such as speed, support, pricing or ease of use
Where more than one person speaks, whose view is whose
Finish with the strongest phrase about their current setup and what it tells us
Use only what was explicitly said on this call â do not read meaning into tone alone. If they never discussed their current solution, say that rather than inferring one. This is one customer's view; for the language customers use across many conversations, run the Voice of the Customer Report Panorama prompt.