Jiminny offers the option for one of two entirely isolated environments for customers, which can be leveraged for compliance needs around data residency and privacy. Both environments are hosted with Amazon Web Services and follow the same standards around security.
What does this mean for your data?
Since the environments are completely isolated, data cannot pass between them
All recordings, customer data, conversation data etc is contained in the one environment of your choice
The difference between the environments is whether the data is hosted in the UK or the EU
EU Data Center
Our primary EU location is in Ireland, where all data is stored and processed. For performance reasons, Jiminny may capture your meetings from alternative locations in the EU, for example, Germany.
The application can be accessed via https://app.jiminny.eu
US Data Center
Our primary US location is in Ohio, where all data is stored and processed. For performance reasons, Jiminny may capture your meetings from alternative locations in the US, for example Oregon.
The application can be accessed via https://app.jiminny.com
Migrating
If you're a current customer and wish to move all of your data between the two environments, we can facilitate this for you in either direction.
Please speak to your Customer Success Manager to start the process.
Retention
At Jiminny, we prioritize the security and privacy of your data. By default, all content generated and stored within our platform is retained for a period of three years. However, we understand that different organizations may have specific data retention requirements. If you need your data to be deleted after a custom time period, we are more than happy to accommodate this. To set up a custom data retention period, please reach out to your Customer Success Manager (CSM). Your CSM will work with you to configure this for your Jiminny account, ensuring your data storage preferences are met. This flexibility allows you to align Jiminny’s data management with your organization's compliance and operational needs, giving you peace of mind and control over your information.