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App Overview
JustCall is a center software trusted by teams all over the world. You can set it up and integrate it with your CRM.
With JustCall your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge to your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
Installation
To get the Jiminny - JustCall integration working, you will need a pair of API key and API secret. These credentials are obtained from your JustCall account. Admin permissions are required:
1. Go to justcall.io and log in with your admin account
2. Head to the settings section in the top right corner
3. Select developers in the menu on the left
4. Do one of the following:
a) If you already have API credentials generated, write down your API Key and API Secret
b) In case you don’t, click on Manage APIs and Webhooks to generate the credentials
5. The email address of your JustCall admin account
Once you have the above info, please provide it to your CSM and we will set up your Jiminny - JustCall integration
User Mapping
When a call ends in JustCall, we receive a small message called a webhook. It contains various data about your call - its direction, duration, recording status, participants, etc. In order for us to know whether a call belongs to a Jiminny user, their JustCall email address must match either their primary or secondary email address in Jiminny.
Key Benefits
All the calls will be imported within five minutes of them taking place. Isn't that amazing? 🚀
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.
FAQs
Which calls do we pull in?
Once the JustCall Integration is connected, Jiminny will start to import all calls made in JustCall by active Jiminny Users.
Calls should be imported and processed in Jiminny approximately 5 minutes after the call has ended in JustCall.
Which calls don't we pull in?
Those where the user doesn’t exist in Jiminny
Those where the number is not listed under the Jiminny integration in JustCall
What if my calls are not pulling into Jiminny?
Please check if your email with JustCall matches the email you are currently using with Jiminny. We'll need both emails to match for us to be able to pull your calls through. If your email being used in JustCall is different to the one in Jiminny, then you'll be able to go onto profile in Jiminny, then under "Secondary email" you can enter the second email to enable Jiminny to sync and pull in your calls.
