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8X8 Voice Integration With Jiminny
8X8 Voice Integration With Jiminny
Harry Hawkins avatar
Written by Harry Hawkins
Updated over a week ago

We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential.

App Overview

8X8 is a centre software trusted by teams all over the world. You can set it up and integrate it with your CRM.

With 8X8 your conversations will be automatically transcribed and analysed into Jiminny. You will be able to search, listen and share knowledge to your entire organisation. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.

Creating API Access credentials

The following procedures will be applied in 8x8 Admin Console as part of this process:


Obtaining 8x8 CSS API keys

IMPORTANT: The following process must be performed by an 8x8 Admin Console Super Admin (the primary/initially created user). More information about Admin Console roles can be found here.

  • In 8x8 Admin Console, click on the top-left control menu and navigate to Roles & permissions > Assignments.

  • Click + Create Assignment.

  • Assign the following to yourself (the Super Admin):

  • Role: Storage Api

  • Scope: Storage Admin

  • Click Save.

  • Log out of Admin Console and log back in for the new permissions to take effect.

  • From the Admin Console Home or service menu at the top-left, click API Keys.

  • Click Create app.

  • In App Details, enter a Name for your application. The name cannot contain spaces or special characters.

  • In API Products, select Call recordings and Storage and click Save.

  • You will now see the application you created on your API Keys Dashboard.

  • Click the eye icon at the far right to display your application's Key and Secret.

  • And finally, safely and securely communicate your API credentials to Jiminny

User Mapping

The email addresses in 8X8 and Jiminny should match in order for the integration to work properly.

Key Benefits

All the calls will be imported within five minutes of them taking place. Isn't that amazing? 🚀

It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥

Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.


Which calls do we pull in?

Once the 8X8 Integration is connected, Jiminny will start to import all calls made in 8X8 by active Jiminny Users.

Calls should be imported and processed in Jiminny approximately 5 minutes after the call has ended in 8X8.

Which calls don't we pull in?

  • Those where the user doesn’t exist in Jiminny

  • Those where the number is not listed under the Jiminny integration in 8X8

What if my calls are not pulling into Jiminny?
Please check if your email with 8X8 matches the email you are currently using with Jiminny. We'll need both emails to match for us to be able to pull your calls through. If your email being used in 8X8 is different to the one in Jiminny, then you'll be able to go onto profile in Jiminny, then under "Secondary email" you can enter the second email to enable Jiminny to sync and pull in your calls.

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