App Overview
Aircall is a cloud call center software trusted by teams all over the world. You can set it up and integrate it with your CRM and Helpdesk software.
With Aircall your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge to your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
Installation
The Admin of the organization is the one who should install it.
Install by following these instructions:
Visit your Jiminny Organization Settings > Integrations and click the Aircall logo.
This will bring up an Aircall window, allowing you to connect to Jiminny.
Click the phone numbers of users you require to connect
Save
User Mapping
The email addresses in Aircall and Jiminny should match in order for the integration to work properly.
In the future, if adding new users/numbers to Aircall/Jiminny you need to add them to the connected numbers list.
To do this, visit your Aircall Dashboard and:
Select Integrations from the left menu
Find Jiminny in the list
Under Connected numbers, choose Add or remove numbers
Click Add an Aircall number
Tick all numbers you wish to sync in the list
Click Save
Key Benefits
All the calls will be imported within five minutes of them taking place. Isn't that amazing? 🚀
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.
FAQs
Which calls do we pull in?
Once the Aircall Integration is connected, Jiminny will start to import all calls made in Aircall by active Jiminny Users.
Calls should be imported and processed in Jiminny approximately 5 minutes after the call has ended in Aircall.
Which calls don't we pull in?
Those where the user doesn’t exist in Jiminny
Those where the number is not listed under the Jiminny integration in Aircall
What if my calls are not pulling into Jiminny?
Please check if your email with Aircall matches the email you are currently using with Jiminny. We'll need both emails to match for us to be able to pull your calls through. If your email being used in Aircall is different to the one in Jiminny, then you'll be able to go onto profile in Jiminny, then under "Secondary email" you can enter the second email to enable Jiminny to sync and pull in your calls.
How does the mapping of Aircall, CRM & Jiminny Work?
As long as your call and the data attached to that call is logged and recorded in Aircall, the call from Aircall is mapped to Jiminny and then Jiminny searches for that contact and details attached to that call in your CRM to match it up.
Please keep in mind that if the number you are calling is not in your CRM, we won't match it up with it.
For example, if you just use the dial-pad in Aircall. We recommend syncing your contacts in your CRM with Aircall for best results. For more information on how to do this, please check HERE.
To sync your activity types from Aircall to Jiminny, please follow this guide.
We do not support the Questions feature for Aircall calls.
If you still need any assistance, do not hesitate to contact our Support team! 🚀