With this feature, Jiminny will automatically detect the Activity Type for each call using AI. Instead of relying on Sales Reps to manually set an activity type, Jiminny analyzes the call transcript and assigns the most accurate type.
This ensures that your activities are correctly categorized, improving reporting, coaching, and insights - without any extra work for your team.
Why It Matters
Activity types in Jiminny are essential for:
Accurate reporting (ACS, segmenting calls, etc.)
Coaching frameworks (different call types require different scripts)
Automation (logging the call in your CRM with the correct activity type)
Previously, activity types were often missing or defaulted incorrectly, causing confusion in reports and limiting automation. AI-powered detection solves this problem.
Benefits
Time-saving: Reduces manual admin for reps.
Accuracy: Ensures correct categorization for every call.
Data quality: Improves reporting and segmentation.
Setting Up in Playbooks
To get the best results, Admins or Managers should define each activity type in Playbooks with a clear description. This is located in Organisation Settings > Playbooks.
After all activity types have a description in the playbook then it is time to validate your prompts. Test the Playbook with multiple calls from different types to verify accurate detection. Once you are happy with that you can turn on the Autodetect option on the Playbook.
Note: The Autodetect will activate only when the option on the Playbook is enabled. We will only use the activity types that have AI prompts set for them.
Note: This feature is available for Scale tier and higher.
How It Works
AI Call Analysis
After each call is processed (alongside summaries, action items, etc.), Jiminny uses AI to review the transcript.
The AI matches the conversation against the predefined activity type descriptions in the Playbook for this team (e.g., Discovery, Demo, Customer Call).
Automatic Assignment
If no activity type is set to the call (e.g., not passed from CRM or dialer), AI assigns the most fitting type.
Auto-Logging
When activity logging is automated, Jiminny will use the detected type.
If AI cannot determine a type, the team’s default will be applied.
Manual Logging
If you manually log a call before Jiminny's AI finishes processing, you’ll select the activity type yourself.
If logging after processing, the detected type will already be pre-selected.
FAQ
1. What if AI incorrectly detects an activity type?
1. What if AI incorrectly detects an activity type?
You can still manually change the activity type after the call is processed. This can be done on the Call page > Settings button (top right corner) > Activity type.
2. Does this replace CRM/dialer activity data?
2. Does this replace CRM/dialer activity data?
No - if your CRM or dialer provides an activity type, Jiminny won’t override it.