Although Jiminny offers a Voice product via Sidekick, it also integrates with a number of external dialer systems so you can leverage all of Jiminny's coaching abilities. This means external calls are transcribed, analyzed, and available for comments, scoring, and sharing within the platform!
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Once a provider is connected by an Admin, Jiminny will upload and analyze calls every 15 minutes (or sooner, depending on the provider).
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Each dialer is connected slightly differently

For in depth information on each Dialer, please visit here

Even if your customer calls are not recorded, Jiminny will still recognize them and will include them in your reports.
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​Using a different dialer?
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​If your calls are held on a different platform, please let us know so we can build an integration!