Managers often need to understand why some team meetings were not recorded, so they can spot patterns, review any issues, and decide whether any follow-up is needed.

With the "Recording Outcomes" in your CSV export, you can:

quickly see which meetings were recorded and which were not
understand the reason a meeting was not recorded
spot repeated issues across your team
decide whether any action or support follow-up is needed

Where to find Recording Outcomes

Go to Team Insights → Conversations → Conferences.
Click "Download CSV"

In the CSV file:

Find the "Outcome Text" column (after "Connected")
This will show:
- Recorded → the meeting was recorded successfully
- Or the reason it was not recorded

Note: Only recording reasons from the current calendar year are included in the report.

Recording outcomes

Conference meetings

Outcome Text	What it means	What you can do
Recorded	The meeting was recorded successfully.	No action needed.
Bot denied from lobby	The bot was not let into the meeting.	Ask your team to admit the bot when joining meetings.
Lobby timeout	The bot waited in the lobby but was never admitted.	Make sure someone admits the bot.
Bot kicked	The bot was removed from the meeting.	Ask your team not to remove the bot during calls.
Recording not allowed	For Zoom meetings only. Local Recording option disabled, or Zoom consent was not given.	Check out this article for more details.
User disabled the recording	Recording setting was turned off during the meeting.	Remind your team to keep recording on.
Recording was stopped	Recording started, but stopped because the meeting was rescheduled while the bot was still in the call.	If this happens often, try to update the meeting before it starts.
Login required	The bot could not join because the meeting required login.	Allow external participants or review meeting settings.
Wrong URL	The meeting link was incorrect or expired.	Check and update the meeting link in the calendar, and make sure the passcode is embedded in it.
Consent denied by customer	A participant chose not to be recorded.	Set expectations about recording at the start of the call.
Invalid meeting link	The meeting link is not supported or is broken.	Check and update the meeting link in the calendar, and make sure the passcode is embedded in it.
Other	An unknown issue occurred.	If this happens often, contact Jiminny support.

Dialer calls

Outcome Text	What it means	What you can do
Recorded	The call was recorded successfully.	No action needed.
Server error	A system issue prevented the recording.	Try again later. Contact support if it continues.
Access denied	The system was not allowed to record the call.	Check permissions and dialer settings.
Setup issue	There is an issue with the call setup or configuration.	Review integration and dialer settings.
Empty recording	The call connected, but no audio was captured.	Check audio devices and dialer setup.
Other	An unknown issue occurred.	If this happens often, contact Jiminny support.