Softphone Recording Options
At Jiminny we give you the opportunity to define how recordings are managed at an organizational level to ensure that your recording practices meet your business needs. We'll walk through each option and showcase the various options available to you:
Outbound / Inbound Call Recordings:
When using Jiminny Voice, you can control recording individually for both Outbound and Inbound (if applicable) calls. Three options are available:
On by Default
Off by Default
Rep's Decide
If you choose On/Off by Default, the users in your organization won't be able to change this. But if you set Rep's Decide, each user will be able to set the options as per their needs. In either case, your team can always start recording if not automatically enabled.
Recording Compliance Mode:
Here you can set governance rules based on area codes and international pre-fixes to help comply with privacy laws. Learn more about them in this article.