Before you start: open Ask Jiminny Panorama and filter to a mix of your strongest and weakest customer calls over the period you want to review.
Copy the text below and paste it into Ask Jiminny âŹď¸
Compare these Customer Success calls and work out what the strongest ones do that the weaker ones do not.
Structure the output as:
What the strongest calls have in common, each with a quoted example from a named call
What is missing or handled differently in the weaker calls
How customers respond differently in each group â what they volunteer, agree to or push back on
Finish with the three behaviours worth making standard practice across the team
Judge a call by how the customer responded and what it moved forward, not by its length or how confidently the CSM spoke. Only include a behaviour if it shows up in more than one strong call, and name the calls behind every comparison.