Our commitment to the EU Data Regulation
At Jiminny, we worked hard to prepare for GDPR, to ensure that we fulfil its obligations and maintain our transparency about customer conversations and how we use data. We've now completed our GDPR readiness program.
Here's an overview of GDPR, and how we prepared for it at Jiminny.
Does it affect me?
How about my CRM?
How Jiminny prepared for GDPR
We are a processor with respect to the end-users whose data Jiminny receives: our customers’ users. As a customer of Jiminny, you are a data controller and Jiminny is acting as your data processor for your users.
Here are the main things we've done to ensure we set ourselves and our customers up to meet GDPR obligations:
We built new features
- We allow our customers to fully delete all data linked to an individual.
- Our customers can request an export of all data linked to an individual end user.
- Improving auditing and traceability of call recording preferences.
- You can disable call recording for a subset of users
We created a Data Processing Agreement (DPA)
We coordinated with our vendors
We established additional security measures
We’ll keep sharing information on our progress, and we’ll also help our customers and prospective customers be compliant. If you have not already done so, some steps you can take are:
- Get familiar with the GDPR requirements and how they affect your company.
- Map out everywhere you process data and carry out a gap analysis.
- Consider how you can leverage Jiminny to help with your GDPR compliance. Our security docs are available to customers on request.
- Look at your product roadmap, think about privacy when you’re planning.
- Chat to your lawyer about what your company needs to do to.
- Keep an eye on the developing guidelines from the GDPR Article 29 Working Party.