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This guide also applies to White Label RingCentral dialers like Avaya and Telus.
App Overview
RingCentral provide businesses with cloud-based business communications that include messaging, video, phone, and collaboration solutions. With RingCentral, your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen, and share knowledge with your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, and more.
Installation
The Admin of the Organization is the one who should install it. Install by visiting Organization Settings > Integrations and clicking the RingCentral logo (or the logo of the respective White Label). Please note that the Jiminny Admin who installs the integration must be a RingCentral Super Admin.
For Telus Ring Central dialers you would need to set a Redirect URL in the dialer's settings in order for Jiminny to be able to download the calls. https://developer.ringcentral.com → My Apps → Your App → OAuth → Redirect URIs.
Examples:
Make sure you use either 'app.jiminny.com' or 'app.jiminny.eu' - depending on where your Jiminny instance is hosted.
Key Benefits
All the calls will be imported within 15 minutes of them taking place. Isn't that amazing? 🚀
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team, and much more.
CRM Mapping
The information attached to that particular call needs to be logged into your CRM under activities (Tasks or Events on Salesforce). Only then will Jiminny be able to pull that information through onto the platform as we literally copy that existing data over.
What information is brought over? - It'll be any field that lives under activities.
User Mapping
The email addresses in RingCentral and Jiminny should match in order for the integration to work properly.
FAQs
Which calls do we pull in?
Once the RingCentral Integration is connected, Jiminny will start to import all calls made in RingCentral by active Jiminny Users (with Recorder licences).
Calls should be imported and processed in Jiminny approximately 15 minutes after the call has ended in RingCentral.
Which calls don't we pull in?
Those where the user doesn’t exist in Jiminny.
Those where the call is internal between extensions.
Please keep in mind that if the number you are calling is not in your CRM, we won't match it up with the contact. We recommend linking RingCentral to your CRM for the best results. For information on how to do this with Salesforce, please click here: Salesforce Integration.
If you still need any assistance, do not hesitate to contact our Support team! 🚀