The Legal Bit
In the US, call recording laws vary at the Federal and State level. Federal law makes single-party consent mandatory. However, 12 states have adopted "two-party" consent (requiring all participants to be notified).
In the EEA, call recordings are subject to GDPR. You should always obtain consent from each participant if recording the call.
For other countries, laws will differ and you should always seek legal advice.
The jurisdiction a call falls under can be unclear. For example, calls from a one-party consent state to a two-party consent state may be ruled to fall under the two-party consent state jurisdiction.
What constitutes consent?
- Verbal notification: Telling the person the call is being recorded
- Audio notification: A periodic beep in the background of the call
- Written notification: A written disclaimer on a calendar invite
- Visual notification: A visual cue in the web conference
In some cases, you can also make this an automatic verbal announcement or an audible beep (see How Jiminny can help below).
Calls using the Dialer
"I like to record my calls so I can be completely focused on our conversation instead of taking notes. Is this okay with you?”
"My colleague wanted to join today but can't - do you mind if I record our call for him?"
"As we cover your needs and goals, do you mind if I record? I'd like to reference them later to ensure I’m providing the best solution."
How Jiminny can help
Zoom provides visual notification that the meeting is being recorded, as well as an audio notification when a participant adds audio. Our native integration provides compliance options out of the box, including an audio notification that recording is in progress when a guest joins the meeting (audible only to the person who just joined). See the Recording Compliance section in our separate article showing how you can enable the multiple audio notifications in your Zoom recordings settings.