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Handling message blacklists

Written By Bekkie Wetz (Super Administrator)

Updated at October 29th, 2021

Got blocked by a customer? Read on to find out how

Your customer may wish to be removed from marketing messages. They can do this by sending an SMS to you with the message STOPSTOPALLUNSUBSCRIBECANCELEND, or QUIT.
To comply with industry best-practice, this will also add them to a Jiminny block list and you won't be able to message them. You should also update your marketing preferences in your CRM.
If your customer changes their mind, they must first text START, UNSTOP, or YES to the number to opt in again.