Five reasons your VoIP calls can run into trouble
Sorting out and optimizing the network is a serious endeavor, but with informed planning and guidance, it only needs to be done once, and the benefits will be reaped immediately.
Just Avoid WiFi
WiFi coverage can be spotty, leading to inconsistent experiences around an office. This is because:
- Most expensive, professional-grade routers need to be expertly configured
- WiFi was never designed with real-time applications in mind
- There are likely many internet-connected devices using the WiFi network, competing for bandwidth.
Ethernet also helps bypass the problem of interference. Smartphones, microwaves, and even fluorescent lights near an audio input can cause popping, crackling, or humming noises during your call.
Speed isn't Quality
When you place a call or join a video meeting, the media “packets” will pass through access points, routers, and switches before they even leave your office. Every step is a potential bottleneck and source of frustration. If this hardware is not professional-grade or not configured correctly you'll likely have a poor experience.
Your IT team will need to run tests, evaluate, fine-tune configuration, and possibly upgrade the hardware along the way.
- Some headsets will sleep or disconnect if the user stays silent for too long
- Operating systems refuse to recognize some models
- Sound distortion and one-way audio can occur when a headset microphone picks up incoming audio
- Bluetooth models suffer interference from WiFi networks, low batteries causing disconnection, or static noise if you wander too far from your desk!
Prioritize your Calls
With network prioritization, you can designate a few lanes (i.e. bandwidth) just for VoIP. This will make sure there’s plenty of space for conversations to maneuver. In the industry, this process is called Quality of Service (QoS). It ensures voice packets have higher bandwidth priority than other data packets.
We've got a few guides on this that your IT team can refer to.