With RingCentral, your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge with your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
The Admin of the Organization is the one who should install it.
Install by visiting Organization Settings > Integrations and clicking the RingCentral logo.
Please note that the Jiminny Admin who installs the integration must be a RingCentral Super Admin.
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team, and much more.
What information is brought over? It'll be any field that lives under activities. Please note - If you wish to map any fields which live outside activities, at this moment in time we won't be able to. Nevertheless, this is on our road map and we will prioritise the customisations.
Which calls do we pull in?
Which calls don't we pull in?
- Those where the user doesn’t exist in Jiminny
- Those where the call is internal between extensions