Dialpad Voice Integration With Jiminny

Written By Bekkie Wetz (Super Administrator)

Updated at June 29th, 2022

We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential. 

App Overview
Dialpad is a cloud call center software trusted by teams all over the world. You can set it up and integrate it with your CRM and Helpdesk software.

With our integration, your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge to your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.

Installation
Only the Dialpad Company Admin (not Dialpad Office/Site Admin) can install the integration on the Jiminny platform. 

Install by visiting Organization SettingsIntegrations and clicking the Dialpad logo.

The email addresses of users in Dialpad and in Jiminny should match in order for the integration to work properly.

Key benefits
All calls will be imported within a few minutes of them taking place. Isn't that amazing? 🚀 

It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥 

Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.

Supported languages
It's very important to know that we support the following languages in terms of transcription - US English, UK English, Australian English, German, Japanese, Korean, Spanish.

FAQs

Which calls do we pull in?

Once the Dialpad Integration is connected, Jiminny will start to import all calls made in Dialpad by active Jiminny Users.
Calls should be imported and processed in Jiminny approximately 5 minutes after the call has ended in Dialpad.

Which calls don't we pull in?

  • If the caller doesn’t exist in Jiminny
  • If the call was not recorded in Dialpad
  • Internal calls
Linking to CRM Data
Please keep in mind that if the number you are calling is not in your CRM, we won't match it up with a customer. For example, if you use free-dial in Dialpad. We recommend syncing your contacts in your CRM with Dialpad for best results. For a list of integrations to enable you to do this, please check HERE.

If you still need any assistance, do not hesitate to contact our Support team! 🚀