Track important metrics for any call or meeting
Stats in Playback
How do we measure these Stats?
How do you use these Stats?
- Check your engagement stats for demos or meetings each day. This will help you to notices trends like talking too fast, too much, or interrupting;
- Managers can also use this insight: look to areas where the rep is struggling to be succinct or not asking enough open ended questions.
Engagement Stat Team Challenges
- Try to get 50% of your meetings under 50% talk time in a week;
- Try to have the majority of your calls where the customer's longest story is longer than yours;
- Try to actively pause before answering a question to improve listening skills.